• 1. Return Eligibility

We accept requests for returns or refunds within 7 days of the delivery date for most items, provided the request meets our stated criteria.

• Valid Grounds for Return: Returns must be based on reasonable grounds, such as clear flaws in sizing or significant quality defects.

• Ineligible Reason: Simply deciding you no longer want the item is not considered a valid reason for return.

• Condition: To be eligible, items must remain in their original, unused condition, with all original tags and labels still attached.

• Assessment: We reserve the right to assess and determine whether your return request is justified.

• 2. Initiating a Return 

To initiate a return or refund, please follow these steps:

A. Contact Us:

Email：sales@repsgoat.com

TikTok:www.tiktok.com/@lexieeeee279

Instagram (IG)：https://www.instagram.com/repsgoatt/

Please include your order number and a clear explanation of the reason for the return.

B. Wait for Approval: Do not ship the item until you have received confirmation and return instructions from our team.
C. Do Not Return to Manufacturer: Please do not send your purchase back to the manufacturer.

• 3. Return Shipping Costs 

The party responsible for the return shipping cost depends on the reason for the return:

• Free Return Shipping: If you received the wrong item or a defective product, we will cover the return shipping costs.

• Customer Responsibility: For all other returns (e.g., approved sizing issues), you are responsible for the return shipping costs.

• 4. Lost Packages 

If your package is not delivered:

• Incorrect Shipping Info: If no refund is issued, it is often due to wrong shipping information provided at checkout. Shipping labels are generated directly from the information you provide. Please double-check your details to avoid such issues.

• Error on Our Part: If you believe the package was undelivered due to an error on our part, contact us immediately at

  Email：sales@repsgoat.com

  Phone:+12135978605

• 5. Refund Process 

Refunds are processed only after the returned item is received by us and officially approved.

• Processing: Once approved, the refund will be processed, and a credit will be issued to your original method of payment.

• Timeline Note: Please note that refund requests cannot be processed until the items have been shipped and successfully delivered (for lost package claims) or received by our returns center (for physical returns).

If You Have Not Received Your Refund:

A. Check with your bank or credit card provider for potential delays.

B. If the issue persists, contact us at

Email：sales@repsgoat.com

TikTok:www.tiktok.com/@lexieeeee279

Instagram (IG)：https://www.instagram.com/repsgoatt/

 for further assistance.