Frequently Asked Questions
Find answers to common questions about our products, shipping, and services
Authentication & Legality
What does '1:1 replica' mean?
A 1:1 replica means our products are crafted to match authentic versions as closely as possible in terms of materials, construction, details, and overall appearance. We source premium materials and use advanced manufacturing techniques to ensure the highest level of accuracy.
How close are your products to authentic versions?
Our products are meticulously crafted to replicate every detail of the original designs, from stitching patterns to material textures. While we’re transparent that these are replicas, our quality control ensures they’re virtually indistinguishable in everyday wear. We provide detailed photos and QC checks for every order.
Do you quality check every item?
Yes, absolutely. Every single item goes through a rigorous quality control process before shipping. We inspect materials, stitching, alignment, and overall craftsmanship. You’ll receive QC photos of your actual product before it ships, and we’ll only send it with your approval.
What materials are used in your replicas?
We use premium materials that match or exceed the quality of authentic products: genuine leather, high-grade synthetic materials, durable rubber soles, and quality textiles. All materials are sourced from trusted suppliers and selected to ensure longevity and authentic appearance.
Shipping & Delivery
How long does shipping take?
Do you ship internationally?
Yes, we ship worldwide to most countries. Shipping costs and delivery times vary by destination. International orders may be subject to customs fees or import duties, which are the responsibility of the customer. We mark packages appropriately to minimize customs issues.
Is shipping discreet?
Absolutely. All packages are shipped in plain, unmarked boxes with no branding or indication of contents. The sender name on the label is generic and does not reference our brand. We prioritize your privacy and ensure discreet delivery.
Do you provide tracking information?
Yes, tracking information is provided via email within 24 hours of shipment. You can track your order in real-time through the carrier’s website. If you have any questions about your shipment status, our support team is available to help.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unworn items in original condition with all tags and packaging. If there’s a quality issue or defect, we’ll cover return shipping and provide a full refund or replacement. For change of mind returns, customers cover return shipping costs.
Can I exchange for a different size?
Yes, size exchanges are available within 14 days of delivery. Contact our support team to initiate an exchange. We’ll provide a prepaid return label if the sizing issue is due to our size guide error. Otherwise, you’ll need to cover return shipping for the exchange.
How long do refunds take?
Once we receive your return and verify the condition, refunds are processed within 3-5 business days. The refund will be issued to your original payment method. Depending on your bank or card issuer, it may take an additional 5-10 business days for the funds to appear in your account.
Who pays for return shipping?
For defective items or quality issues, we provide a prepaid return label at no cost to you. For returns due to change of mind or incorrect size selection, the customer is responsible for return shipping costs. We recommend using a tracked shipping method for all returns.
Sizing & Fit
Do replica sizes match authentic sizing?
Yes, our replicas are manufactured to match authentic sizing as closely as possible. However, we always recommend checking our detailed size charts for each specific product, as sizing can vary slightly between different shoe models and brands, just like with authentic products.
How do I find my correct size?
Each product page includes a detailed size chart with measurements in both US and EU sizing. We recommend measuring your foot length in centimeters and comparing it to our charts. If you’re between sizes, we generally suggest sizing up for comfort. Our support team can also provide personalized sizing advice.
What if the shoes don't fit?
If your shoes don’t fit properly and they’re unworn with original packaging, you can exchange them for a different size within 14 days of delivery. Contact our support team immediately, and we’ll guide you through the exchange process to ensure you get the perfect fit.
Are women's and men's sizes available?
Yes, we offer both women’s and men’s sizing for all our products. Many styles are unisex and available in a full range of sizes. Our size charts clearly indicate both men’s and women’s sizing conversions to help you find your perfect fit regardless of the original product designation.
Customer Support
How can I contact customer support?
You can reach our support team via email at support@repsgoat.com or call us at +1 213 597 8605. We also offer live chat support on our website during business hours. We’re committed to responding to all inquiries within 24 hours, usually much sooner.
What are your support hours?
Our customer support team is available Monday through Friday, 9 AM to 6 PM PST, and Saturday 10 AM to 4 PM PST. While we’re closed on Sundays, you can still submit inquiries via email or our contact form, and we’ll respond first thing Monday morning.
Can I get help choosing products?
Absolutely! Our team is passionate about streetwear and happy to help you find the perfect products. Whether you need sizing advice, style recommendations, or want to know about specific product details, we’re here to assist. Contact us through any of our support channels.
What if I have an issue with my order?
If you experience any issues with your order, contact us immediately. We’re committed to resolving all problems quickly and fairly. Whether it’s a shipping delay, quality concern, or any other issue, our support team will work with you to find a satisfactory solution, including refunds, replacements, or exchanges.
Still have questions?
Still Have Questions?
Contact our support team — we’re here to help you find the perfect replica sneakers and answer any questions you have.
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